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At IPTV SMART PLUS, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our IPTV service and player.

1. Information We Collect

When you sign up for our service, we may collect the following information:

  • Personal Information: Name, email address, and payment information.
  • Usage Data: Information about how you use our service, including device information, IP address, and viewing habits.

2. How We Use Your Information

  • Service Delivery: To provide you with access to our IPTV content and player.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Improvement of Services: To analyze usage patterns and improve our service and user experience.
  • Marketing Communications: To send you updates, promotional materials, and other information if you opt-in to receive such communications.

3. Third-Party Content

Our IPTV service includes content provided by third-party providers. Please note that we do not control this content and are not responsible for its availability or legality. We encourage you to review the privacy policies of any third-party content providers for their practices regarding your personal information, and lifetime package means we are committed to serving you for the next 5 years of your subscription.

4. Data Retention

We retain your information for as long as you are a subscriber to our service. After your subscription ends, your data will be retained for a period of up to five (5) years, as required for legal and administrative purposes.

5. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, please be aware that complete security cannot be guaranteed.

6. Your Rights

  • Access: You have the right to access the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal obligations.

To exercise these rights, please contact us at support@xcodes.store.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically for the latest information on our privacy practices.

8. Contact Us

If you have any questions regarding our Privacy Policy, please reach out to our customer support team atsupport@xcodes.store.

Refund Policy

1. Eligibility for Refunds

Subscription Plans: All subscription plans come with a 5-working-day money-back guarantee. If you are not satisfied with our service within the first 5 working days of your subscription, you may request a full refund.

Lifetime Plans: For lifetime subscriptions, defined as a duration of five (5) years, we do not offer refunds after the initial 30 days.

2. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our customer support team at admin@xcodes.store.
  • Provide your account details and a brief explanation of why you are requesting a refund.
  • Submit your request within the eligibility period outlined above.

3. Processing Refunds

Once we receive your refund request, we will process it within 1 to 3 weeks. The refund will be issued to the original payment method used for the transaction. Please allow additional time for your bank or payment provider to process the refund.

4. Exceptions

Please note that the following situations do not qualify for a refund:

  • Requests made after the 30-day guarantee period.
  • Account violations, including but not limited to sharing your account information, use of multiple devices without authorization, or any fraudulent activity.
  • Service interruptions caused by third-party content providers or network issues.

5. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and your continued use of our services constitutes your acceptance of the updated policy.

6. Contact Us

If you have any questions regarding our refund policy, please reach out to our customer support team at:

IPTV SMART PLUS developed by XCODES FOR MEDIA SERVICES AND SOFTWARE DEVELOPMENT LTD, UNIT 7 INITIAL BUSINESS CENTRE WILSON BUSINESS PARK, MANCHESTER, UNITED KINGDOM M40 8WN

Email: support@xcodes.store | Telephone: 0017122271606